Shipping policy
Last updated: July 2026
This policy applies to all TunePrint personalised CD orders placed through our website.
Delivery area
We ship to United Kingdom addresses only (England, Scotland, Wales, Northern Ireland, and UK islands where Royal Mail delivers). International shipping is not available yet.
Shipping cost
UK delivery is included in the price shown at checkout. There are no hidden postage fees for standard UK delivery.
Production & dispatch
- Production: 2–3 working days after payment (licensing tracks, printing, burning)
- Dispatch: Royal Mail tracked service
- Transit: typically 1–2 working days after dispatch
- Total: most orders arrive within 3–5 working days of payment
During peak periods (Christmas, Valentine's Day, Mother's Day), production may take an extra 1–2 days. We will email you if your order is delayed.
Tracking
When your CD is dispatched, we email you a tracking reference. You can also check status on our order tracking page.
Packaging
CDs are supplied in a jewel case and shipped in a rigid protective mailer to prevent damage in transit.
Gift orders
If you mark your order as a gift at checkout, we do not include prices in the package. Delivery is made to the shipping address you provide.
Lost or delayed parcels
If your order is significantly late or lost in transit, contact us at contact@tuneprint.co.uk with your order reference. We will investigate with the carrier and replace or refund as appropriate.